Welcome to PretoDesire, a premium destination for elegant, empowering lingerie that celebrates femininity, comfort, and confidence. This Terms and Conditions document governs your relationship with PretoDesire Online Store and your use of the website www.pretodesire.com, including browsing, purchasing, account management, and interactions with our customer care services.
These Terms are a binding legal agreement between you (“User,” “Customer,” or “Buyer”) and PretoDesire (“Company,” “We,” “Our,” or “Us”). By continuing to use this platform, you acknowledge that you have read, understood, and agreed to all the clauses outlined herein.
“Disclaimer: If you do not agree with any part of these Terms and Conditions, please stop using the platform immediately“.
Scope of Terms and Conditions
These Terms and Conditions govern all activities involving:
- Use of the website and its content
- Browsing collections, registering accounts
- Making purchases, returns, or exchanges
- Interactions with customer service
- Participation in campaigns, feedback, reviews, loyalty rewards
These terms apply regardless of device type, including mobile, tablet, or desktop usage.
Eligibility and Age Requirements
To shop or register on PretoDesire:
- You must be 18 years of age or older
- Or, have permission from a parent or legal guardian
- You represent that all information provided is truthful and lawful
- Businesses, retailers, or resellers are not permitted to use the platform for wholesale or redistribution purposes without prior authorization
Account Creation, Access & Responsibility
Upon account creation, users agree to
- Provide accurate and current name, phone number, address, and email
- Update account details as necessary
- Maintain confidentiality of their password
- Accept full responsibility for all activities under their account
We reserve the right to:
- Suspend or terminate suspicious accounts
- Conduct verification procedures
- Refuse account creation without explanation
Product Descriptions, Quality Assurance & Accuracy
Each item listed on PretoDesire undergoes:
- A three-step quality inspection process
- Upload of original, non-stock product images
- Sizing that adheres to industry and local standards
- Descriptions written with full transparency on material composition, washing instructions, support type, and size options
However:
- Color variations may occur due to studio lighting, camera settings, or display devices
- Inventory is dynamic and may change at any time
- Measurements provided are approximate and might vary by ±1 cm due to fabric stretch or manufacturer tolerances
Pricing, Errors, and Dynamic Pricing Policy
All prices on the site:
- Are in Pakistani Rupees (PKR)
- Include standard sales tax where applicable
- Are subject to change without notice
- May vary based on inventory levels, seasonal demand, or market fluctuations
If a pricing error occurs:
- PretoDesire reserves the right to cancel any order made at the incorrect price
- A full refund will be processed if payment was made
Promotions, Coupons, Loyalty Rewards
Customers may receive:
- Discount codes via email, popups, or loyalty programs
- Exclusive early access to sales or product drops
- Points or rewards redeemable after meeting spend thresholds
All promotional tools are governed by the following:
- Valid only for their stated duration
- Must not be abused, resold, or shared outside intended audience
- Cannot be applied retroactively
Misuse may result in code deactivation or account suspension.
Payment Options & Fraud Prevention
We accept:
- Cash on Delivery (COD)
- Credit/Debit Cards (Visa, MasterCard)
- Bank Transfers
- JazzCash / Easypaisa Wallets
Fraud Protection:
- All digital payments pass through SSL-encrypted payment gateways
- Suspicious payments will be flagged for manual review
- Your card details are never stored on our servers
Shipping, Handling & Delivery Policy
PretoDesire partners with verified courier services to deliver nationwide.
- Standard delivery: 2–5 business days
- Rural/remote areas: Up to 7 business days
- Free shipping thresholds may apply during promotions
- Tracking info will be shared after dispatch
Responsibility shifts to the buyer once tracking is marked as delivered.
Order Cancellations, Modifications & Rejections
Orders can be cancelled or modified within 2 hours of placement by contacting customer care.
We may cancel or reject orders due to:
- Inaccurate address or contact information
- Unavailable stock
- Suspicious ordering behavior (multiple COD failures)
Return, Refund & Exchange Policy
You may initiate a return or exchange within 7 days of delivery if:
- The item is unworn and in its original packaging
- Tags and hygiene seals are intact
- You can provide the order ID and receipt
Not eligible for return:
- Clearance/sale items
- Panties, bodysuits, or worn garments
- Items without proper tags or proof of purchase
Refunds are made:
- Via original payment method (bank/card)
- COD orders via bank transfer
- Processed within 5–10 working days
Your Responsibilities as a User
By using PretoDesire, you agree to:
- Do not impersonate another user
- Provide truthful, real information
- Not engage in harassment, defamation, or intellectual property theft
- Comply with local, national, and international laws
Prohibited Uses of the Website
Users are strictly prohibited from:
- Using bots or automated software
- Uploading malware, viruses, or harmful scripts
- Attempting to gain unauthorized access to admin controls or databases
- Scraping, mining, or reverse engineering our content
- Reselling or exporting PretoDesire products without permission
Ownership of Content & Intellectual Property
All material on PretoDesire.com is owned by the brand unless otherwise noted:
- Product names, visuals, and descriptions
- Website UI/UX design
- Trademarks, logos, and brand phrases
Unauthorized use of our content may result in legal action.
Third-Party Links, Plugins & Embedded Services
We may use or link to:
- Social media integrations
- Shipping tracker plugins
- Analytics or chat support systems
These third-party tools operate under their own policies, and we disclaim liability for:
- Privacy practices
- Security breaches
- Functionality errors
Privacy, Data Collection & Cookies
Our privacy policy details how we collect and use personal data:
- Name, address, and payment data
- IP address, location, and browser type
- Interaction with website elements
We use cookies to enhance your experience. You can disable cookies but may lose functionality.
We never sell or share your personal data with advertisers or data brokers.
Security Measures & Account Protection
We maintain:
- Firewall-protected servers
- SSL encryption across payment gateways
- 2FA (where enabled) for high-value transactions
- Regular malware and threat scans
However, users must also:
- Use strong passwords
- Not share account credentials
- Notify us of suspicious activity immediately
Limitation of Liability
PretoDesire is not liable for:
- Minor variations in color or size
- Courier delays or parcel misplacement
- Data breaches caused by third-party tools
- Misuse of the website or improper handling of products
- Errors caused by user input
Force Majeure Clause
We shall not be liable for failure to perform due to events beyond our control, including but not limited to:
- Wars, pandemics, riots
- Floods, earthquakes
- National lockdowns or strikes
- Government restrictions
Indemnification Clause
You agree to indemnify PretoDesire against any claims, damages, or losses arising from:
- Your misuse of the site
- Your violation of these Terms and Conditions
- Your breach of any third-party rights
Governing Law, Jurisdiction & Dispute Resolution
These Terms shall be governed by the laws of the Islamic Republic of Pakistan.
All disputes will:
- First be resolved amicably with customer care
- Then resolved under the jurisdiction of the courts in Lahore, Pakistan
Amendments and Revisions
PretoDesire reserves the right to:
- Modify, update, or remove any clause
- Add new sections without prior notice
- Notify users via email or website announcement
Severability & Non-Waiver
If any part of these Terms and Conditions is found invalid, the rest shall remain enforceable. Failure to enforce any part does not waive our right to enforce it later.
Contact Information & Business Hours
For any inquiries, complaints, or feedback:
- 📧 Email: info@pretodesire.com
- 📱 WhatsApp Support: +92 305 5136665
- 🕒 Business Hours: Monday to Saturday