At PretoDesire, we care about more than just delivering elegant lingerie—we care about delivering a smooth, secure, and stress-free experience from order to delivery and beyond. That’s why our Shipping & Return Policy is built around trust, transparency, and customer satisfaction.
Shipping & Return Policy Overview
We want your experience with PretoDesire to be delightful from start to finish. That’s why we process and dispatch orders quickly, ensuring they reach you safely and on time. Our Shipping & Return Policy has been designed to offer reliability, security, and full visibility.
Each order is packed with care, checked for quality, and shipped in secure, discreet packaging to protect your privacy and product integrity.
Delivery Timeframes
Time matters. Whether you’re ordering for a special event or restocking your daily essentials, we do our best to get your products to you fast:
- Major Cities: 1–3 business days
- Remote Areas: Up to 5–7 business days
- Order Cutoff Time: 5:00 PM daily (orders placed after this will be processed next day)
Please note that national holidays and weather conditions may occasionally impact delivery.
Order Processing & Tracking
We take order accuracy and speed seriously. That’s why we have a strict 24-hour processing window for most orders.
Here’s how your order flows:
- You place your order → 📦
- We confirm and process it. → 🔄
- We hand it over to our courier partner → 🚚
- You receive a confirmation with tracking details → 📨
You can track your order:
- Using the tracking link shared via email and SMS
- Directly from your My Account dashboard under Orders
Return & Exchange Policy
We understand that lingerie is personal, and not every piece will be the perfect fit. Our Shipping & Return Policy allows you to return or exchange your item within 7 days of delivery, hassle-free.
Return options:
- Full Refund: If you’re not satisfied with your item
- Exchange: If you want a different size, style, or color
- Voucher: Choose store credit for future use.
Our goal is to make sure you feel comfortable—not just in your lingerie, but with the shopping process too.
Items Not Eligible for Return
For hygiene and safety reasons, the following items cannot be returned or exchanged, even if unused:
- Opened Shapewear
- Discounted/Clearance items
- Items without original tags and packaging
- Partially used or stained items
We kindly ask you to double-check size guides before ordering such items.
Return Conditions: What Do We Accept?
We happily accept returns if:
- The item is unworn, unwashed, and unused
- All tags, stickers, and hygiene seals are intact
- The item is returned in its original packaging
- The return is initiated within 7 calendar days of delivery
- You have your order number or invoice
- Returns that do not meet these conditions may be refused.
How to Initiate a Return
We’ve made the return process simple and digital, with no waiting on long phone calls or confusing forms.
Steps to request a return:
- Go to our Returns Portal or log in to your account
- Navigate to “Orders” and click “Return Item.”
- Select the item, return reason, and whether you want a refund or exchange
- Upload a photo of the item if requested (especially for damaged returns)
- Submit the form, our support team will contact you within 24 hours
If your return is approved:
- You’ll receive a courier pickup schedule, OR
- You may be asked to drop it at your nearest return hub
Refund Processing
Once we receive and inspect your returned item, your refund will be processed swiftly. Here’s how it works:
| Payment Method | Refund Timeline | Refund Method |
|---|---|---|
| Bank Transfer | 3–5 business days | To your provided account |
| Cash on Delivery Orders | 5–7 business days | Bank transfer or store credit |
| Debit/Credit Card | 3–5 business days | Refund to original card |
| Exchange (product-for-product) | 2–3 business days post-approval | Replacement shipped directly |
Damaged, Wrong, or Incomplete Items
We sincerely apologize if something goes wrong with your delivery. At PretoDesire, customer happiness is a top priority.
If you receive:
- The wrong item
- A damaged item
- A missing product from your order
Here’s what to do:
- Take clear photos of the item and packaging
- Contact our support within 24 hours of receiving the order
- Share your order number and complaint details.
We’ll quickly offer a free replacement, a full refund, or a voucher, based on your preference.
Why Our Shipping & Return Policy Stands Out
At PretoDesire, we go beyond just fulfilling orders; we strive to deliver trust. Here’s why thousands of women across Pakistan trust us with their most personal shopping experience:
✅ 7-Day Flexible Return Window
✅ Transparent Return & Refund Process
✅ 24/7 Support for Shipping Issues
✅ Real-Time Tracking Updates
✅ Quality Checks Before Shipping
✅ Privacy-Respecting Packaging
We built this policy to support your journey, whether you’re buying your first bra or gifting a special set to someone else.
Need Help? Contact Us
Our support team is always here for you. Whether it’s a question about shipping, returns, or just product sizing—we’re happy to help.
📧 Email: info@pretodesire.com
📞 Phone/WhatsApp: +92 305 5136665
💬 Live Chat: Available Mon–Sat
Final Note: Shop with Confidence
We’re proud to be one of Pakistan’s most trusted online lingerie brands. And part of that trust is built through clear, reliable policies that work for you. Our shipping & return policy exists not just to inform — but to empower you.
So go ahead—explore, try, return, or exchange. We’ve got you covered at every step.